Return Policy

Return & Exchange Policy

Eligibility

You can exchange your item within 7 days of delivery.

How to Exchange & Return

Step 1: Initiate

To initiate your exchange or return request, please feel free to contact us via email at support@beomcommerce.com or through WhatsApp at +91-7428085731.

Step 2: Shipping

We will arrange for a pickup from your address within 48 hours.

Step 3: Packaging

We kindly request that you return the item in its original packaging to ensure its protection during transit.

Step 4: Condition

Please make sure that the items are unused, unwashed, and undamaged. Additionally, we kindly ask that you include all original tags and labels with the return. Your attention to these details is greatly appreciated!

Step 5: Processing

Upon receiving and inspecting the items, we will process your refund (as a voucher) or exchange within 10 to 15 business days.

Refund Method:

All refunds will be processed as store credit in full amount which will be valid for 180 days from the date of issuance.  

A flat fee of Rs.200 will be deducted in case of Money Refunds. No return fee will be charged in case of damaged products. 

Missing or Damaged Items

Report Immediately:

If you receive an item that is damaged or missing, we kindly ask that you report the issue within 24 hours of receiving your package. Your prompt communication will help us assist you more effectively.

Proof Required:

To assist us in processing your claim efficiently, please provide an unboxing video along with photographs of both the item and its packaging, including all the tags.

Resolution:

Our dedicated customer care team will thoroughly review your claim and strive to resolve the issue as quickly as possible. Thank you for your patience during this process!

International Orders:

  • If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and customs charges.

  • We do not facilitate reverse pick-ups for International Orders.

  • A store credit or refund will be issued for the value of the returned product only.

  • Shipping charges are non-refundable under any circumstances.

  • International Orders are not eligible for exchanges.The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.

    Alternatively, customers can request to return the product when someone is traveling from their country to India without incurring additional shipping costs.


Need Help? 

Chat with us, email at support@beomcommerce.com, or call/WhatsApp +91-7428085731. We're here to assist you!

 

Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The contact information of the delivery executive is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations.