Return And Exchange Policy

Return & Exchange Policy

Eligibility

You can exchange your item within 7 days of delivery.

How to Exchange & Return

Step 1: Initiate

To initiate your exchange or return request, please feel free to contact us via email at support@beomcommerce.com or through WhatsApp at +91-7428085731

Step 2: Shipping

We will arrange for a pickup from your address within 48 hours.

Step 3: Packaging

We kindly request that you return the item in its original packaging to ensure its protection during transit.

Step 4: Condition

Please make sure that the items are unused, unwashed, and undamaged. Additionally, we kindly ask that you include all original tags and labels with the return. Your attention to these details is greatly appreciated!

Step 5: Processing

Upon receiving and inspecting the items, we will process your refund (as a voucher) or exchange within 10 to 15 business days.

Refund Method:

All refunds will be processed as vouchers minus the shipping charges (to & fro), which will be valid for 90 days from the date of issuance.

Exchange Fee:

Exchanges will include a non-refundable shipping fee of Rs 200.

Missing or Damaged Items

Report Immediately:

If you receive an item that is damaged or missing, we kindly ask that you report the issue within 24 hours of receiving your package. Your prompt communication will help us assist you more effectively.

Proof Required:

To assist us in processing your claim efficiently, please provide an unboxing video along with photographs of both the item and its packaging, including all the tags.

Resolution:

Our dedicated customer care team will thoroughly review your claim and strive to resolve the issue as quickly as possible. Thank you for your patience during this process!

International Orders:

Please be aware that for international orders in case of exchanges or returns shipping cost (to&fro) will be deducted.

Additionally, please note that customs duties and taxes will be assessed upon delivery, based on the specific regulations of the destination country. Thank you for your understanding.

Need Help? 

Chat with us, email at support@beomcommerce.com, or call/WhatsApp +91-7428085731. We're here to assist you!